EAP: Managing Conflict

While workplace conflict is natural and healthy, destructive conflict can easily occur when things get tough. When poorly managed, conflict can become a costly business problem that destroys employee and team performance. During this session, participants will learn effective conflict management approaches to ensure healthy engagement, respectful dialogue, and an opportunity for growth.


Course Objectives:
1. Identify the costs of workplace conflict – how conflict impacts individual productivity, as well as the business costs to the entire organization.
2. Explore the dynamics of conflict and the causes of uncivil workplace behavior.
3. Observe the application of strategies and methods for managing workplace conflict.
4. Introduce participants to skills that can be applied to create constructive dialogue and improve team relationships.

Registration closes one day before the course offering.