EAP: Communicating in Challenging Situations

Not all workplace conversations are equal – some are extremely important and charged with emotions. This workshop will help leaders gain knowledge and skills about how to navigate difficult conversations and get solutions while maintaining and building relationships.

Course Objectives:
1. Review internal alarms and reactions, including what you can do to calm yourself when you are reacting versus responding.
2. Understand how to address difficult situations and challenging personalities.
3. Address how to validate others and seek to understand their viewpoint while maintaining boundaries and expectations.
4. Explore how to find common purpose with others by looking for their underlying needs.

Registration closes one day before the course offering.